Published: Q3, 2012 Pages: Length: 170 Pages, including over 200 Charts and Graphs
This report, like all of ISR's CRO Benchmarking reports, is intended to provide sponsors and their service providers with third-party, objective data to better evaluate, select, and improve clinical outsourcing. This report focuses on providers of Phase IV clinical services.
Outsourcing Behaviors, Attitudes, Beliefs, and Intentions
Service Provider Selection Drivers
Service Provider Performance
(Bolded companies received full profiles)
Respondents in this survey were asked to rank the service quality of CROs they have used in the past 18 months across the following attributes:
Breadth of services
Delivery of clean data
Local market/ regulatory knowledge
Meeting database lock timelines
Meeting first patient / first visit timelines
Meeting overall project timelines
Minimizing change orders
Minimizing staff turnover
Project manager quality
Project team chemistry
Speed of patient recruitment
Speed of site/ investigator recruitment
Speed of site start-up
Timely project communications
Up-front contingency planning, risk management
Valuable for: Pharma
Phase IV Heads Marketing Executive Management
Table of Contents
1.Outsourcing Behaviors, Attitudes, Beliefs, and Intentions In this section ISR explores the current state of the industry in terms of service provider brand perceptions and use. Specifically, we outline which Phase IV service providers are considered leaders in the industry; which have the greatest proposal penetration into the sponsor community; which service providers have the most and least favorable price perceptions; and which are reportedly being used most for Phase IV services.
2.Service Provider Selection Drivers This section of the report details how sponsors make their choices among the numerous Phase IV service providers available to them. ISR outlines which provider attributes are most and least critical and which are gaining in importance in today's competitive marketplace.
3.Service Provider Performance In the spirit of ISR's growing library of Benchmarking reports, this critical section unveils the delivery strengths and weaknesses of 10 of the largest Phase IV service providers. We assess the degree to which these providers miss, meet, and exceed their customers' expectations across 19 critical dimensions of delivery quality and outline each provider's variability in delivery.
4.Study Data This section contains all of the data collected in our survey in simple chart / graph form for your own analysis.