Central Lab Market Dynamics and Outsourcing Performance -





This is the third edition of ISR’s Central Lab Market Dynamics and Service Provider Benchmarking report and we consider it to be the most informative yet. There have been a few modifications in this edition with the inclusion of additional central lab service providers and new performance measures. These modifications allow for deeper analysis of each provider as well as a wider range of providers for readers to assess. As in the past, analyses of market dynamics and industry trends are also critical parts of this report. This report will help both study sponsors and providers answer a number of questions germane to selecting and evaluating central lab service providers.     

  • 228 Charts and Graphs
  • 103 Respondents
  • 138 Pages
  
Report Structure:     
 
 
1. Market Dynamics and Outsourcing Environment
2. Regional Trends 
3. Central Lab Service Provider Metrics and Selection
 
4. Service Provider Loyalty and Quality Profiles
 
5. Study Data – a comprehensive look at the responses to every question asked of participants. 
 
 How you can use this report:  

 For study sponsors:  

  • Understand the service areas expected to grow in demand and the geographic trends associated with central lab service provider use to ensure you are up to date with how your industry peers are outsourcing their central lab work.
  • Know the criteria used by peers to select central lab providers to help strategically and scientifically evaluate central lab bids for your business.
  • Assess performance data provided in this report to select a provider that excels in areas important to you and/or determine how your current provider is performing relative to their competition.

 For central lab service providers: 

  • Determine the attributes and metrics critical to study sponsors in their selection of service providers to (1) internally assess your lab’s capabilities in these areas and (2) evaluate whether your lab is marketing its abilities in the areas deemed important by sponsors.
  • Gain knowledge of customers’ views of your performance and that of your competitors to be able to sufficiently tout your strengths and improve on perceived weaknesses.

 
 

 

Copyright and Usage Guidelines
Introduction
Methodology
Demographics and Qualifications
Central Lab Experience
Company Type
Number of Ratings per Central Lab
Market Dynamics and Outsourcing Environment
Future Service Growth Areas
Outsourcing Clinical Development Activities
Outsourcing of Central Lab Activities
Future Usage of Top 6 Providers
Regional Trends
Current and Future Percent of Central Lab Tests by
Region
Net change in Country / Region Usage for Central
Lab Services
Future Country Use
Central Lab Tests by Country / Region – Past 4
Years
Central Lab Service Provider Metrics and Selection
Central Lab Leaders, Unprompted
Central Lab Leaders, Prompted
Central Lab Familiarity
Proposal Volume
Central Lab Use
Central Lab Service Providers – Top 10 Summary
Most Important Metrics for Central Lab Provider
Selection
Most Important Attributes for Service Provider
Selection
Service Provider Loyalty and Quality Profiles
Service Provider Loyalty
Provider Service Quality Profiles
Performance Overview
Covance
Frontage Labs
ICON Central Labs
LabCorp Clinical Trials
Medpace Reference Laboratory
PPD Central Labs
Quest Diagnostics Clinical Trials
Quintiles Laboratories
Study Data
Outsourcing Activity
Number of Preferred Providers
Central Lab Activities Awarded to Preferred Providers
Outsourcing Clinical Development Activities
Outsourcing of Central Lab Activities
Transportation Costs
Central Lab Costs
Regional Activity
Current and Future Percent of Central Lab Test by
Region
Increased and Decreased Country Usage for Lab
Services
Future Country Use
Market Dynamics
Future Consolidation of Top 6
Overlap between Monitoring and Central Lab
Providers
Main Supplier of Clinical Monitors
Central Lab Leaders, Unprompted
Central Lab Leaders, Prompted
Proposal Volume
Central Lab Use
Future Service Growth Areas
Sole Source Adoption Levels
Important Attributes for Sole Source Agreements
Central Lab Needs
Service Provider Selection Attributes
Most Important Lab Metrics for Central Lab Provider
Selection
Most Important Attributes for Service Provider
Selection
Attributes Increasing in Importance
Central Lab Familiarity
Service Provider Performance
ACM Global Satisfaction
ACM Global Performance on Key Service Attributes
BARC Satisfaction
BARC Performance on Key Service Attributes
Bioscientia Satisfaction
Bioscientia Performance on Key Service Attributes
Cirion Satisfaction
Cirion Performance on Key Service Attributes
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Table of Contents
CRL-Clinical Reference Laboratory Satisfaction
CRL-Clinical Reference Laboratory Performance
on Key Service Attributes
Covance Satisfaction
Covance Performance on Key Service Attributes
Eurofins Global Satisfaction
Eurofins Global Performance on Key Service Attributes
Frontage Lab Satisfaction
Frontage Lab Performance on Key Service Attributes
ICON Satisfaction
ICON Performance on Key Service Attributes
INTERLAB Satisfaction
INTERLAB Performance on Key Service Attributes
LabConnect Satisfaction
LabConnect Performance on Key Service Attributes
LabCorp Satisfaction
LabCorp Performance on Key Service Attributes
Laboratorio Hidalgo Satisfaction
Laboratorio Hidalgo Performance on Key Service
Attributes
LBM-Laboratories Satisfaction
LBM-Laboratories Performance on Key Service
Attributes
Medpace Reference Laboratory Satisfaction
Medpace Reference Laboratory Performance on
Key Service Attributes
MedTox Satisfaction
MedTox Performance on Key Service Attributes
Mitsutishi Chemical Medience Corporation Satisfaction
Mitsutishi Chemical Medience Corporation Performance
on Key Service Attributes
PPD Satisfaction
PPD Performance on Key Service Attributes
PRL Satisfaction
PRL Performance on Key Service Attributes
Quest Diagnostics Clinical Trials Satisfaction
Quest Diagnostics Clinical Trials Performance on
Key Service Attributes
Quintiles Laboratories Satisfaction
Quintiles Laboratories Performance on Key Service
Attributes
Spranger Laboratories Satisfaction
Spranger Laboratories Performance on Key Service
Attributes
Synevo Satisfaction
Synevo Performance on Key Service Attributes
TDL Satisfaction
TDL Performance on Key Service Attributes
Unilabs York Satisfaction
Unilabs York Performance on Key Service Attributes
Cross-Service Provider Performance
Ability to Combine Data from Multiple Providers
Biomarker Identification and Development Capabilities
Biomarker Off-the-Shelf Assay Processing Capabilities
Broad Test Menu
CAP Accreditation
Companion Diagnostics Expertise
Having Wholly Owned Labs (as opposed to partner
lab sites)
Data Quality
Meeting Start-up Timelines
Integration with Clinical Operations
International Geographic Coverage
Laboratory Scientific Expertise
Low Cost
Near Real-time Access to Lab Data/ Results
Project Management
Responsiveness, Personal Service
Therapeutic Area Experience
Web Portal for Investigative Site and CRO Interface
Respondent Demographics
Company Type
Primary Area of Responsibility
Location
Job Title
Recent Activity in Outsourced Activities
Phase Responsibility
Age
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